Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number. place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Manhattan Vape City

2421 69^th St Galveston 77551

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refund

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Note: If you receive a damaged product, or missing product or experience an issue with your order, please reach out to us within two days to request a refund or exchange. On expiry two-day period from the delivery date, we will be unable to accommodate refund or exchange requests.

Exceptions

The following items cannot be returned:

Open and Used Items

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Need help?

Contact us at [email protected] for questions related to refunds and returns.